Company: NIIT
Experience: 0 - 2 years
Salary: ₹50,000 - ₹3 Lacs P.A.
Location: Noida, Gurugram

Job Description

Roles and Responsibilities:

  • Provide customer service through calls.
  • Ensure timely and accurate service delivery as per productivity standards.
  • Build client knowledge to resolve issues in the first conversation.
  • Adhere to Service Level Agreements (SLAs) for Customer Satisfaction, Service Level, Handle Time, and Customer Effort.
  • Maintain internal service attendance and accountability policies.
  • Ensure proper documentation and follow-up for customer resolutions.
  • Identify and support operational improvements.

Eligibility Criteria:

  • Graduates in B.Com, B.A, BCA, BBA, BHM, B.Sc & B.Sc IT (Except Stats, Math's Hons, and Eco Hons).
  • Age limit: Up to 31 years.
  • Education gap should not exceed 4 years after graduation.
  • Candidates must currently reside in Delhi NCR or Gurgaon.
  • Undergraduates or those pursuing graduation are not eligible.

Work Experience:

  • Freshers and experienced candidates (0-29 months).
  • Excellent written and verbal communication skills.
  • Willingness to work night shifts (shift timings: 5:30 pm - 5:00 am, with Saturdays and Sundays off).
  • Basic computer knowledge and proficiency in MS Office/Excel.

Shift Details:

Shift Timing: Night Shift
Job Location: Gurugram (Work from Office only)

Contact Information:

  • Interested candidates and placement cells can reach out at Jasleen.2.Kaur@niitmts.com
  • Contact Number: 7042458078

Role: Voice / Blended - Other

Industry: Education / Training
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Education Requirements:

  • UG: B.A, BCA, B.Com, B.Sc, BBA/BMS, BHM (Any Specialization)