Job Title: International Chat Process
Company: Capita
Experience: 0 - 5 years
Salary: 2 - 3.75 Lacs P.A.
Location: Pune
Job Description
We are hiring for Customer Service - Chat Process (Contract role).
Interview Process
- Type: Walk-in Drive
- Date: 23rd September to 3rd October
- Timing: 12:30 PM to 4:00 PM
Venue
Capita Tower B1,
Behind Tower 8,
Magarpatta SEZ,
Pune - 411028
Contact
Email: Veronica.Monteiro@capita.com
Phone: 9036820938
Qualifications
- Any Graduate or Undergraduates with a minimum of 6 months experience in chat customer service.
- Flexible to work in shifts (UK Shifts) - 5 days working.
Role Overview
- Provide prompt and efficient responses to customer questions via chat.
- Address and resolve customer complaints or concerns in a professional and timely manner.
- Maintain a high level of company product knowledge to effectively answer customer queries.
- Identify opportunities to upsell or cross-sell products and services to customers.
- Collaborate with other team members and departments to ensure customer satisfaction.
Role Details
- Role: Chat Support
- Industry Type: BPO / Call Centre
- Department: Customer Success, Service & Operations
- Employment Type: Full Time, Permanent
- Role Category: Non Voice
- Education: UG: Graduation Not Required
