Company: TELUS International
Experience: 0 - 3 years
Salary: ₹3.25 - 3.5 Lacs P.A.
Location: Noida, Delhi/NCR
Job Description
Role & Responsibilities:
- Address customer queries through calls.
- Assist in process improvements in the CRM team with Team Lead.
- Enhance customer experience by resolving issues promptly.
- Adhere to company policies and regulatory guidelines.
- Suggest ways to promote products/services and improve customer satisfaction.
- Provide excellent customer service in a friendly and courteous manner.
- Have thorough knowledge of products and services to respond to inquiries.
- Offer innovative suggestions to improve operational efficiency.
Preferred Candidate Profile
- Excellent verbal and written communication skills in English.
- Customer and team-oriented.
- Open to both freshers and experienced candidates (0-3 years).
- Work location: Candor Tech Space, Noida, Sector 135 (Delhi NCR).
- Undergraduate freshers are not eligible.
- Comfortable with working from the office and night shifts.
Perks and Benefits
- Annual Package: ₹3.2 - 3.45 LPA.
- Cab facilities.
- Free online medical consultations.
Role Details
- Role: Voice/Blended - Other
- Industry Type: BPO/Call Centre
- Department: Customer Success, Service & Operations
- Employment Type: Full Time, Permanent
- Education: UG - Any Graduate
Time and Venue
- Date: 28 September
- Time: 10:00 AM - 3:00 PM
- Venue: Gate No 1, YMCA Education Center, 2 & 3, Jai Singh Marg, Hanuman Road Area, Connaught Place, New Delhi, Delhi 110001.
- Contact: Neeraj Salariya
