Company: Alorica
Experience: 0 - 3 years
Salary: 2.5 - 3.5 Lacs P.A.
Location: Bengaluru
Job Description:
Please mention my name, DEDEEPYA, on your resume for reference during the interview.
Position: Customer Service - International Non-Voice Process
Responsibilities:
- Provide customer support and resolve queries via call and chat.
- Build trust with customers by understanding their needs and responding promptly to achieve high Customer Satisfaction (CSAT) scores.
- Research, diagnose, troubleshoot, and identify solutions for customer issues.
- Be flexible to work in a 24/7 environment (US Shift).
Key Qualifications & Skills Required:
- Good command of English (fluent in spoken and written).
- Strong customer service skills and high energy levels.
- Excellent judgment skills for effective problem evaluation and solutions.
- Quick learner and self-motivated.
Core Competencies:
- Pleasant, professional, and courteous personality.
- Excellent problem-solving and customer service skills.
- Creative thinking and a positive attitude.
- Strong analytical and interpersonal skills.
Benefits:
- Life Insurance and Medical Insurance.
- Night Shift Allowance + Incentives.
Role Details:
- Role: Non-Voice - Other
- Industry Type: BPO / Call Centre
- Department: Customer Success, Service & Operations
- Employment Type: Full Time, Permanent
- Role Category: Non-Voice
- Education: UG - Graduation Not Required
Time and Venue:
- Dates: 24 September - 28 September
- Time: 9:30 AM - 3:00 PM
- Address: No 51-64, 5A, A Wing, Block 12, Pritech Park SEZ, Survey 4, Bellandur, Bengaluru, Karnataka 560103, India
Contact:
Dedeepya HR: 9606156274
